Info and Legal

Welcome to the Customer Service Department. We’re constantly working on making our store as easy as possible to use. Because online shopping is new for some people, we’ve put together answers to many of the common questions. Browse this page, you’ll be happy you did. If you have a question that we haven’t answered, please e-mail is a preview of how this form will appear on your website

  • Stonegate Supplies is an online distributor which sells thermal transfer printers, labels, ribbons, parts, maintenance and consumables. We are dedicated to providing quality products and information. We feature Eltron and Zebra direct thermal and thermal transfer printers. We take your order through our secure online ordering system or by phone. Because it costs less to do business on the internet, prices on the web site will be lower than if you call. We use Yahoo! to house our store because they are a quality provider of online store services and provide secure ordering.
  • A Fun, Positive Experience : We’re committed to making your shopping experience at Stonegate a positive one. We know that shopping on the Web can sometimes be frustrating, but give us a chance and we’ll show you the Stonegate difference!
  • Highest Quality Products : Every product in our store was hand-picked by the owners as a top quality item. We want only the best for our customers!
  • Customer Satisfaction : We want you to be happy with your printer and printing products. If you are pleased, you’ll tell all your friends about the great little Internet thermal transfer printer store called Stonegate.

Returns! If you’re not completely satisfied with your label or ribbon purchase, you can return it within 25 days of the original ship date! We’ll arrange your choice of refund, credit or exchange. Refunds may be subject to a re-stocking fee (generally 15% to 20%) after unused product is returned . At Stonegate Supplies you are always right! If you are not 100% satisfied with a product you have purchased from Stonegate Supplies, please let us know. We take care of our customers! However, standard products returned require prior Stonegate Supplies LLC approval. Items without a proper RMA number will be returned to you freight collect. Sales of all custom products are final. Returned items must be packed in the original packing carton or equivalent and software must be unopened. Damage in transit is the responsibility of the customer and may be cause to void a warranty claim. Please consider insuring your return package and double boxing it.

  1. It is really very easy to shop in the Stonegate Supplies Store. Our home page lists our departments on the left hand side . Just click on one to see the items in that department. You can move between the departments by using the navigation bar on the left hand side of each page. Some pages, like the Zebra printers page, are set up so that if you click on an item you will be taken to a page that has many accessories for the printer you selected as well as the printer itself.
  2. When you find something you want, press the grey Order button at the end of the item’s description. We’ll put that item into your shopping cart. Just keep doing that until you have everything you want.
  3. When you are finished shopping, press the Show Order button on the navigation bar. Select your preferred Payment Method. The cashier will then ask for your shipping address and payment information. Next you’ll be presented with your shipping options.
  4. Finally you’ll be presented with a sales receipt with your order number on it. It will be e-mailed to you, but you may want to print it at this time for your records. If you have any changes to your order, please let us know immediately using your order number.

All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant. If you are not the kind of person who worries about being hit by lightning as you’re crossing the street, you probably don’t have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN:

“The prevalent opinion…is that on-line credit card use is actually no riskier for consumers than traditional “low-tech” transactions.”

We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.

  • We ship most Zebra labels and ribbons within two business days and Eltron labels and ribbons within 5 to 10 business days. If you choose Next Day Air for your shipping method, you’ll have it in three or four business days. Ground shipments will, of course, take longer and the lead times on printers can vary from 2 to 10 business days. If you do not get your item within 5 working days (12 working days for printers) and have not heard from us, please call or Maybe there is a backorder or your phone number or email address was incorrectly entered and we can’t get in touch with you.
  • We promise never ever to give your address, e-mail, or accounting information to any other entity except to fulfill your order. We believe in privacy and we respect yours. Our limited use of cookies falls under this same commitment. We use cookies to keep track of the items you purchase. We also use cookies, at your request, to store your address information on your computer. We do not store credit card information using cookies. If you want to store credit card information on your computer, Yahoo has a product called Wallet. Microsoft also has one. There is an Internet Explorer version and a Netscape Navigator version. You can download it from  If you have any questions regarding Stonegate Supplies privacy commitment, don’t hesitate to ask.
  • We’ve tried to make it easy to move around the store but sometimes you may not be able to find what you want. Or maybe you just want to quickly locate a product. Use our search engine to ferret it out. We have a search box on every page. Just type in the item you want to find. The search engine will look for that word on every page in the store. If we don’t have what you are looking for, contact to try and locate it for you.
  • All images in our store are copyrighted by us or the manufacturer. This means you can’t legally copy an image and place it on your web site. Please don’t attempt to do this. It isn’t fair to us or the many talented artists that display their work on these pages. If you like it, buy it (of course, you still can’t copy it).
  • Product and company names mentioned herein may be the trademarks of their respective owners.

Enjoy your shopping experience in the Stonegate Supplies Store. We’ll see you as we wander around the store!